Contact us

Last updated 15 April 2024
Last updated 15 April 2024

General enquiries

If you want to contact the Tertiary Education Commission (the TEC) with a general enquiry, our Customer Contact Group is your first point of contact.

You can email us using the contact form below or call us on 0800 601 301 or +64 4 462 5201.

We are here from 8.30am to 5pm Monday to Friday, except on Wednesdays, when our hours are 9.30am to 5pm.

We are closed on public holidays, including Wellington Anniversary.

Privacy requests

For Privacy Act requests, contact our Privacy Officer using the form above.

For more information, see Our privacy notice.


To make a complaint, use the form above, or call 0800 601 301.

First, check the table below to see if we are the correct agency to deal with your complaint.

If your complaint relates to one of these issues

You should contact the following agency

A complaint or an issue with a teacher/lecturer, facilities at your tertiary education organisation (TEO) or student policies and practices

Your TEO to discuss your concerns

Your student loan, student allowance or student loan repayments


The delivery or quality of your course or study

New Zealand Qualifications Authority 


Human Rights Commission

Someone’s safety being at risk

WorkSafe New Zealand

New Zealand Police

How information about you has been stored or used

Privacy Commission

If you’re an international student and have a concern

New Zealand Qualifications Authority

The delivery or quality of your course or study at a university

Universities New Zealand

If you’re unsure which agency to contact, call us on 0800 601 301.

For more information, see How to make a complaint.

Protected disclosures

If you wish to report serious wrongdoing at TEC – or at an organisation associated with TEC – we will manage your report in accordance with the Protected Disclosures (Protection of Whistleblowers) Act 2022.

You may report concerns about serious wrongdoing by:

If you’d like a copy of our Protected Disclosures policy and procedures, ask for one at

Our policy tells you:

  • who can report serious wrongdoing
  • what ‘serious wrongdoing’ means
  • who to contact if you do not wish to use this email address to tell us your concern.

This email inbox is monitored by TEC’s Monitoring and Crown Ownership team. 

Media enquiries

For media enquiries only, phone +64 27 838 5301 or email

Specific information requests

If you’re requesting specific information (eg, under the Official Information Act or for research purposes), email with “Request for information” in the subject line. Please state why you need the information and your deadline, if you have one.

Before making a request, call our Customer Contact Group on 0800 601 301 to check if the information is already available.

Written enquiries

The Tertiary Education Commission
PO Box 27048
Wellington 6141
New Zealand

Street address

Wellington (head office)



Level 9
44 The Terrace
Wellington 6011
New Zealand 

Eden 1 Building
Level 2
18 Normanby Rd
Mount Eden
Auckland 1024
PO Box 8085
Symonds St, Auckland 1150

Level 1, 504 Wairakei Road
Burnside, Christchurch 8053