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Student accommodation services

Student accommodation services

Last updated 26 September 2019
Last updated 26 September 2019

In the wake of the recent tragic event at the University of Canterbury, the Tertiary Education Commission (TEC) wishes to encourage students in accommodation services delivered directly by tertiary education organisations (TEOs) or by a third party to speak up if they have any concerns about their accommodation.

Students should raise concerns directly with the tertiary organisation they are studying at in the first instance. However, if you are not comfortable approaching your TEO directly, or believe that concerns you have raised have not been adequately addressed, we urge you to contact the TEC. Even if we cannot resolve your issue directly, we can provide support and help you direct your complaint to the appropriate place.

You can make a complaint to the TEC by calling our complaints helpline on 0800 601 302 or emailing us at complaints@tec.govt.nz.

Students are our top priority and we are working with all TEOs to ensure they have effective systems and procedures in place for the pastoral care of students who use their accommodation services. The incident at the University of Canterbury is distressing for all those involved, and our thoughts are with the student’s family and friends, and the university’s staff and students at this time.

More information about the TEC’s complaints process can be found at https://www.tec.govt.nz/funding/funding-and-performance/monitoring-tertiary-education-sector/make-a-complaint/.