Learner Success Framework

Learner Success Framework

Last updated 4 March 2022
Last updated 4 March 2022

An approach tertiary education organisations (TEOs) can use and adapt, to embed new processes to become more learner-focused.

A Learner Success Framework for Aotearoa New Zealand

Based on robust evidence, we have developed and tested a Learner Success Framework for Aotearoa New Zealand. This Framework has been updated as a result of feedback from partner TEOs and project evaluation.

The Framework is a blueprint for change. It provides TEOs with an approach for putting learners at the heart of what they do, and is designed to address biases and disparities that have led to specific learner groups being under-served.

The learner is at the centre of the Framework

The learner is at the heart of this approach, so across the whole tertiary education system, the question is continually asked: what will this mean for learners? TEOs need to know who their learners are, and ask these questions:

  • Where do our learners come from?
  • What do they do outside of tertiary education?
  • What else could be happening in their lives?
  • What do they need to succeed?
  • What do we do that works for them?
  • What do we do that doesn’t?

TEOs can then start thinking about how they design and implement everything they do to maximise learner success.

An intentional and holistic approach to learner success is required

The second phase of the Framework – the learner success diagnostic – assesses TEOs’ current state against specific learner success capabilities. These are the key elements TEOs need to get right to enable learners to succeed – whatever that looks like for each learner. The key elements are:

  • people, culture & leadership – the commitment and collaboration of the TEO’s leadership with respect to learner success, and the clarity of vision for desired change

  • data and technology – the capacity and capability to collect, assess, analyse and use data to inform decisions, and to use technology to support learner success
  • guided pathways – clear and relevant educational pathways, from first engagement to employment, that foster learner success
  • holistic student supports – planning and integrating critical student academic and personal supports into a seamless, timely and personal experience for every student
  • student-centric systems – policies and practices that impact learner success, and processes for reviewing and aligning policies and practices to remove barriers and enable learner success
  • teaching and learning – reviewing and redesigning pedagogy, meaningful professional development, learning environments and contexts
  • Partnerships – the development and support of partnerships between the TEO and relevant employers/industry, family and whānau, community groups, social agencies and education providers.

Download Learner Success Framework and the Learner Success Diagnostic: 7 key areas of capability diagrams (PDF, 760 Kb)

More information

  • For more information on the Ōritetanga Learner Success approach please contact your Relationship Manager Investment or call our Customer Contact Group on 0800 601 301
  • Learner Success Projects: These TEO projects are helping to test components of the Learner Success Framework.