Other staff you may meet

Other staff you may meet

Last updated 10 February 2020
Last updated 10 February 2020

As a funded tertiary education organisation, you may from time to time have contact with other senior staff at the Tertiary Education Commission (the TEC).

Below are some of our people whose roles require them to interact regularly with organisations within the tertiary sector.

Niki Penberthy - Manager, Customer Contact Group

“In my role I am privileged to work with a fantastic bunch of people, all passionate and focused on improving the customer experience. I love interacting with people; it’s about having that knowledge to be able to help with a huge range of enquiries, in a number of different scenarios, and provide meaningful solutions.”

 

As the manager of the TEC customer contact group, Niki leads a team of more than 40 people to support a diverse range of TEC customers. Whether the team is helping a learner with where to access information on career options or fees free eligibility, or working with a tertiary education organisation on reporting needs or an investment plan, it’s a dynamic environment that she finds fulfilling and energising. 

With more than two decades’ worth of experience in the government sector, Niki specialises in contact centre management, relationship management, procurement, contract management and implementation of new systems, with customer service at the heart of it all.

She joined the TEC in 2016 and says alongside having the opportunity to connect with a wide range of customers, she gets to work with passionate people every day, here at TEC and throughout the education sector. Niki also loves supporting her team to develop their skills and achieve their career goals, with a good dose of fun and humour along the way! 

Jan Sheppard – Manager, Business Information Services

“What I enjoy most about working at TEC is being able to realise value from the data we have. We transform it into information that enables the system to work better for the organisations we invest in and ultimately for learners.” 

Jan joined us three years ago, after working at Victoria University of Wellington, and has a good understanding of the tertiary education system.

Jan and her team manage our data warehouse and business intelligence capability, providing the information we need to support investment decision-making and monitor the performance of tertiary education organisations.