Phishing response guidance

Aratohu urupare hītinihanga

Last updated 17 October 2025
Last updated 17 October 2025

This guidance can help your organisation respond to a phishing attack and reduce its impact on your business.

Phishing Response Guidance – overview

Because preparation is key to readiness and resilience, we help you to tackle some important early considerations, like roles and responsibilities. We then cover what to do after an event.

We also include some valuable resources, like further advice and templates, so you can make sure you have the right tools ready to go.

Phishing Response Guidance overview (PDF 1.7 MB)

Phishing Response Flow Diagram – what to do during an event

If someone in your organisation has reported a potential phishing attempt, refer to the flow diagram. Its criticality levels determine the actions you need to do based on your analysis of the situation.  

Phishing Response Flow Diagram (PDF 1 MB)